Finding Your Perfect Web Agency Partner
Choosing a web agency is a significant decision. The right partner can transform your business online; the wrong one can waste your time and money.
10 Questions to Ask Before Hiring
1. Can I See Your Portfolio?
A legitimate agency will showcase their work. Look for variety of industries, different project types, modern designs, and working live websites.
Red flag: No portfolio or only mockups
2. What Technologies Do You Specialize In?
Understand their technical stack:
- WordPress - Great for content sites
- Shopify/WooCommerce - E-commerce
- Next.js/React - High-performance apps
Red flag: "We do everything" (jack of all trades)
3. What's Your Development Process?
Professional agencies have structured workflows:
- Discovery & Planning
- Design & Prototyping
- Development
- Testing & QA
- Launch
- Ongoing Support
Red flag: No clear process or timeline
4. Who Will Work on My Project?
Know your team: Project manager? Dedicated designer? In-house or outsourced developers?
Red flag: Vague answers about team structure
5. What's Included in the Price?
Get clarity on: number of pages, revisions, mobile responsiveness, SEO setup, training, post-launch support.
Red flag: Hidden costs revealed later
6. What Happens After Launch?
Websites need ongoing maintenance: updates, security patches, content changes, technical support.
Red flag: No mention of post-launch support
7. Who Owns the Final Product?
Understand: website ownership, source code access, domain ownership, hosting portability.
Red flag: Agency claims ownership or locks you in
8. How Do You Handle Revisions?
Revision policies vary: unlimited (rare), fixed number (common), or additional charges.
Red flag: No revision policy or unreasonable limits
9. Can You Provide References?
Happy clients speak volumes. Ask for 2-3 references and contact them directly.
Red flag: Unwilling to provide references
10. What If I'm Not Satisfied?
Understand the dispute process: refund policy, revision process, contract termination terms.
Red flag: No flexibility or unfair terms
Red Flags to Watch For
- 🚩 Extremely Low Prices - Quality work costs money
- 🚩 Guaranteed Rankings - No one can guarantee Google rankings
- 🚩 No Contract - Always get agreements in writing
- 🚩 Poor Communication - If they're slow to respond before you pay, imagine after
- 🚩 No Physical Presence - Malaysian agencies should have SSM registration
Types of Web Agencies
| Type | Price Range | Best For |
|---|---|---|
| Freelancers | RM1,000 - RM5,000 | Simple projects, tight budgets |
| Boutique Agencies (2-10 people) | RM3,000 - RM15,000 | SMEs, mid-size projects |
| Large Agencies (20+ people) | RM10,000 - RM100,000+ | Enterprise clients, complex projects |
Why Choose Bellosys?
We tick all the boxes:
- ✅ Transparent portfolio - Real projects, live websites
- ✅ Modern technology - Astro, Next.js, headless WordPress
- ✅ Clear process - Structured workflow with milestones
- ✅ Fixed team - You know who's working on your project
- ✅ Upfront pricing - No hidden costs
- ✅ Post-launch support - Maintenance plans available
- ✅ Full ownership - You own everything
- ✅ Local presence - Malaysian SSM registered
Ready to Start Your Project?
Get a free consultation and let's discuss how we can help your business grow online.